Store Terms & Conditions

IDENTIFICATION DETAILS

company details:

The online store is administered by: Tomasz Stukan running a business under the name "Polmuz Tomasz Stukan" ,
NIP: 5862161399, REGON: 220161550,
entered into the Central Registration and Information on Business;

company registered address

ul Szczeińska 38/2, 81-326 Gdynia

workshop address:
ul Szczeińska 38/5, 81-326 Gdynia *please note that to visit us you need to arrange an appointment.

bank account number:
22 1940 1076 3163 7660 0000 0000
Credit Agricole

ONLINE STORE

available at: www.drumstore.pl,

BUSINESS PROFILE

All products sold by DrumStore are new and fully functional. We have many years of experience in the music market. If you have any questions or doubts, get in touch with us - we'll be happy to share our knowledge and experience with you.

Reliability guarantee

All products sold by DRUMSTORE are new and fully functional.
Every item is thoroughly checked before shipping, which guarantees it's in working order.

FUNCTIONALITY

The online store allows you to browse available music products and information about them. The online store allows you to submit an offer to purchase a selected product, in accordance with the procedure described below in the Orders section. Other services may be provided electronically via the online store, as described below in the section on Electronic Service Provision.

SYSTEM REQUIREMENTS

To make full use of the online store's functionality, you should have an ICT system that meets the following technical requirements collectively - internet access, the ability to use a standard web browser, the ability to use
software that allows reading files placed on the website
in various formats (including graphic, audio, multimedia, text, video, etc.), and access to a configured email account.

language used:

All communication related to the operation of the online store takes place in Polish

ORDERS

placing an order:

The purchase procedure isn't complicated and is done by filling out the form provided within the online store. In it, we ask you to provide the contact details necessary to fulfill your order (first name, last name, address, phone number, email address, and, if applicable, login and password if you have an account with our store), place the products you're interested in in the cart, and choose your payment and shipping options.

Orders are accepted exclusively through the online store www.perkusje.eu

completing the order:

Each time, the ordering process ends when you click the button labeled "order and pay", which confirms that the order form has been filled out correctly.

order acceptance confirmation:

A successfully placed order triggers an automatic response from the system, sent to the email address provided in the form. Confirmation of receipt of the purchase offer isn't equivalent to acceptance of the offer.

acceptance of the offer:

If the order can be fulfilled, an email will be sent to your email address confirming that the order has been accepted for processing. Confirmation of order acceptance for processing constitutes our acceptance of the offer you submitted
and results in the conclusion of a sales agreement.

product unavailability:

In exceptional cases (e.g. if a product is out of stock or cannot be brought into Poland) fulfilling the transaction specified in the order may not be possible. We'll promptly inform you of such a situation by email or phone. If you've made any payment related to such an order, it will be refunded promptly.

PRICES AND PAYMENT

currency:

all prices shown in our store are given in Polish złoty and are gross prices (including VAT).

Delivery costs:

The prices shown don't include delivery costs, which depend on the chosen order fulfillment method, order value, carrier, and weight of the products. The total price including all costs, in particular delivery costs, is shown after you fill out the order form, before clicking the "Order and pay" button.

payment methods:

After placing the products you're interested in in your cart, you'll see the payment methods available for a given item.

Available options are:

bank transfer to our account: 22 1940 1076 3163 7660 0000 0000
Credit Agricole / DrumStore Tomasz Stukan

fast online payments via the PayU service,

Available payment methods

Payment cards:

• Visa
• Visa Electron
• MasterCard
• MasterCard Electronic
• Maestro

Fast bank transfers

cash on delivery - in accordance with the courier agreement; for payment upon courier delivery, we only fulfill orders up to 10,000 złoty. All orders over 10,000 złoty delivered by courier must be paid as a prepayment (by standard bank transfer, fast payment, or payment card).

PRICE NEGOTIATIONS AND PROMOTIONS

discounts:

We run a very favorable discount policy. If this is your next purchase with our store, or if you're buying several products at once, get in touch with us. We'll try to make your purchase even more favorable.

promotions:

If you're looking for a bargain, keep visiting our store's website. We often run various promotions.
In the case of promotional sales and clearance sales, for which a limited quantity of goods is allocated, orders will be fulfilled in the order in which confirmed orders for these products are received, until stocks covered by this form of sale run out.

20 zł discount for signing up to the Newsletter

After signing up for the newsletter, you should email our contact department asking for a discount code to be issued.

The discount applies to purchases over 300 zł.

DELIVERY

Delivery methods:

We deliver ordered products by courier.

delivery time:

We ship ordered products within 1-3 business days from the date payment for the product and shipping costs appears in our account. If you choose the cash-on-delivery payment option, ordered products are shipped within 1-3 business days from the date the order acceptance for processing is confirmed. If the processing time is extended, we'll promptly inform you by email or phone. Next to each product in our offer, the delivery time is listed.

personal pickup:

Personal pickup at our workshop at ul. Pomorska 51/7
in Gdynia is always possible.

RIGHT OF WITHDRAWAL FROM THE CONTRACT

who may withdraw:

We're well aware that shopping online involves risk. In particular, musical instruments need to suit you both in terms of sound and appearance. That's why we give our customers the option to withdraw from the contract without giving a reason.

withdrawal period:

You may withdraw from the contract within 14 days from the day you or a person authorized by you takes possession of the item. To meet the deadline mentioned in the previous sentence, it's enough to send your statement before it expires.

Returns of goods up to 365 days

If, despite everything, you're not satisfied with the purchased item, you can return it within 365 days of the day you or a third party designated by you takes possession of it, without giving any reason!!
We fully understand that shopping online carries certain risks. You can't touch or listen to the product before buying.
That's why we actually encourage returning or exchanging equipment that doesn't quite suit you for something else.
We care more about customer satisfaction and our good reputation than about money.

It's important that the returned item is clean and undamaged.
There's nothing wrong with the customer using the equipment during these 14 days, but it should be used in the way you would when checking it out in a physical store. If you're returning an item after 15-365 days, the item must be new and unopened, with original tags.

The basis for a return is, of course, the receipt or invoice, so please keep them safe and out of reach of children :).

The refund of payments made by you, including delivery costs (except for additional costs resulting from choosing a delivery method other than the cheapest standard delivery method offered by our store) will be made promptly, and in any case no later than 14 days from the date we receive your statement of withdrawal from the sales contract.

how to submit a withdrawal statement:

you can exercise your right of withdrawal by submitting a statement using the form, a template of which is available in Annex 2 to the Consumer Rights Act of 30 May 2014, as well as on our store's website link, although this isn't mandatory. The statement can be sent to us by email or regular mail.

withdrawal costs:

Withdrawal from the contract doesn't involve any costs other than: direct return costs and additional costs resulting from your choice of a delivery method other than the cheapest one offered by us.

payment refund:

The refund of payments made by you, including delivery costs (except for additional costs resulting from choosing a delivery method other than the cheapest standard delivery method offered by our store) will be made promptly, and in any case no later than 14 days from the date we receive your statement of withdrawal from the sales contract.

using the product:

There's nothing wrong with checking out the music equipment during these 14 days. However, remember to use it the way you would when checking it out in a physical store.

RETURNS OF GOODS PURCHASED IN THE DRUMSTORE PHYSICAL STORE /NOT ONLINE/

Returns of goods are possible within 2 weeks upon presentation of proof of purchase.
However, the customer receives store credit equal to the value of the purchased equipment in return; it's also possible to exchange the item for another product.
We don't refund cash.

The right to return goods doesn't apply when the customer reserves an item by phone/email and payment is made upon personal pickup by cash/card rather than by bank transfer. In such a situation, only the right to exchange the item for another applies. Such an order is treated as a reservation of goods, not the conclusion of a purchase/sale agreement.

Special order products

In accordance with Polish law, it's not possible to return goods made to special order.

If the item was made to special order - this applies to Model 1 and Model 2 drum kits made in Poland, marked on the website as "Production time .. days or weeks" - you can't return it.

This applies especially if there's a personal badge inside the instrument. This also applies to Polmuz cymbals produced to order, i.e. not in stock and made specifically for the customer's order.

warranty terms:

Our store sells new products from renowned brands. A manufacturer's warranty is issued for every product purchased from us. The warranty document is delivered to you together with the product.

how the warranty is fulfilled:

The scope of the manufacturer's warranty and how it's fulfilled is specified in the warranty document. If you have any problems exercising your warranty rights, get in touch with us. We'll be happy to help.

COMPLAINTS

liability:

We're liable for physical and legal defects in products in accordance with the rules set out in the Civil Code Act of 23 April 1964.

how to file a complaint:

Complaints may be submitted in writing to: ul. Szczecińska 38 81-326 Gdynia, or by email to: drumstore@drumstore.pl .

ELECTRONIC SERVICE PROVISION

functionality:

Regardless of the sale of products on our store's website, you can use services provided electronically. Above all, you can create an account with us. Creating an account gives you the ability to view the status of your order fulfillment and purchase history, the ability to receive discounts and promotional coupons, and means you won't have to enter your details for subsequent purchases. Creating and maintaining an account is free.

commercial information:

When creating an account with us, you may consent to receiving commercial information from us regarding our products and services, as well as available promotions and discounts. Consent is given by checking the appropriate box on the registration form. You may withdraw your consent at any time by informing us in writing at: ul. Szczecińska 38, 81-326 Gdynia, or by email at: info@perkusje.eu.

conclusion of the contract:

The contract for the provision of electronic services is concluded at the moment your account is registered on our website. To register, fill out the form available on our website.

prohibition on providing unlawful content

When using our services, you may not provide unlawful, offensive, obscene, or discriminatory content, or data that disrupts operations, overloads IT systems, or unauthorizedly modifies data contained on our store's website.

termination of the contract:

you may terminate the contract for the provision of electronic services at any time by submitting a termination statement, in writing at: ul. Szczecińska 38, 81-326 Gdynia, or by email at: piano@pianostore.pl.

Complaints regarding electronically provided services:

If you have any comments or objections regarding our electronic services, get in touch with us. We'll be happy to answer all your questions. You may also file a complaint on this matter, in writing at: ul. Szczecińska 38, 81-326 Gdynia, or by email at: info@perkusje.eu.

risks associated with using electronically provided services:

using services provided electronically via the internet involves risk. The main threat is the possibility of infecting the ICT system with malicious software, including so-called viruses, worms, and Trojan horses. To avoid these risks, it's recommended that anyone using the online store install antivirus software on their device and keep it updated regularly.

RECOMMENDATIONS

I think the best recommendation is the feedback left by customers on our Allegro auctions, verified opinions on Ceneo and Opineo
https://allegro.pl/uzytkownik/4855992/oceny

PRIVACY POLICY

Protection of personal data is extremely important to DrumStore and we want every customer to know how we process it. That's why we've prepared this Privacy Policy, which describes how personal data is protected and processed.

Who controls your personal data?
DrumStore is the administrator of the personal data provided to us. DrumStore protects your data under applicable personal data protection law.

Company details:
Tomasz Stukan
ul. Szczecińska 38, 81-326 Gdynia
NIP 586-216-13-99
Regon 220161550

Where do we store your data?
We store collected personal data at DrumStore's premises on a secured server within DrumStore's internal network. We don't share collected personal data with third parties unlawfully. The personal data we process is encrypted. DrumStore declares that the Buyer's personal data is processed on the basis of the contract and for the purpose of its performance, in accordance with the principles set out in the General Data Protection Regulation of the European Parliament and the Council (EU) (GDPR), and that it applies technical and organizational measures ensuring protection of the processed data appropriate to the risks and categories of data subject to protection, and in particular protects users' personal data against unauthorized disclosure, loss, or damage.

Who has access to your data?
We never transfer your data, sell it, or exchange it for marketing purposes with entities outside DrumStore. Only authorized employees or associates of DrumStore, as well as authorized persons handling the DrumStore online store's operations who have been granted appropriate authorization, have direct access to the personal data collected by DrumStore. Data shared with external entities is used only to provide you with our services. Detailed information about categories of external entities can be found under the process descriptions below.

What rights do you have:

Right of access to data:
You have the right at any time to request information about which of your personal data we store. To do this, contact DrumStore - you'll receive this information by email.

Right to data portability:
When DrumStore processes your personal data in an automated way, based on your consent or a concluded contract, you have the right to receive a copy of your data in a structured, commonly used, and machine-readable format. This copy may be sent to you or to another entity. This applies only to personal data that has been provided to us.

Right to rectification of data:
You have the right to request correction of your personal data if it's incorrect, as well as to complete incomplete data. If you have an account with DrumStore, you can edit your personal data on your account page at DrumStore.

Right to erasure of data:
You have the right to delete any data processed by DrumStore at any time, except in the following situations:

• you have an unresolved matter with Customer Service
• you have an open order that hasn't yet been shipped or has only been partially shipped
• you have an outstanding debt to DrumStore, regardless of the payment method
• your debt has been sold to an external company within the last three years or one year (in the case of deceased customers)
• your credit application was rejected within the last three months
• if you've made any purchases, we'll keep your personal transaction data for accounting purposes

Right to object to direct marketing:
You have the right to refuse to receive direct marketing materials. If you've given voluntary consent to receiving marketing materials,
you can withdraw it at any time in the following ways:

• by following the instructions included in each such email
• by contacting DrumStore via email

Right to restriction:
You have the right to request that DrumStore restrict the processing of your personal data under the following conditions:

• if you disagree with data processing based on DrumStore's legitimate interest, then DrumStore will restrict any processing of such data after verifying whether such a legitimate interest exists.
• if you report that your personal data is incorrect, then DrumStore must restrict any processing of the data until its correctness has been verified.
• if the data processing is unlawful, then you may object to the deletion of personal data and instead request restriction of the use of your personal data.
• if DrumStore no longer needs your personal data, but it's required for the establishment or defense of a claim.

How can you exercise your rights?
We take data protection very seriously, so if you have any questions or doubts, write to info@perkusje.eu.

Updates to our Privacy Policy:
It may be necessary to update this Privacy Policy in the future. Its latest version will always be available on our website. We'll inform you of any change to the content of the Privacy Policy, for example changes regarding the purpose for which we use your personal data.

ONLINE SHOPPING

1. We, DrumStore Tomasz Stukan, are the administrator of your personal data

Company details:
Tomasz Stukan
ul. Szczecińska 38, 81-326 Gdynia
NIP 586-216-13-99
Regon 220161550

2. Why do we use your personal data?
We use your personal data to manage purchases made online at DrumStore, in order to process your orders and returns and to send you notifications about delivery status or in the event of any problems with product delivery. We'll use your personal data to manage your payments. We'll also use your data to process complaints and warranty claims regarding products.
Thanks to your personal data, we can identify you and verify that your age qualifies you for online shopping, as well as confirm your address with external entities.
We want to offer you various payment methods and will conduct an analysis to check which payment methods are available to you - for this purpose we'll check your credit history.

3. What personal data do we process?
We'll process the following personal data:

• contact details such as first and last name, address, email address, and phone number
• payment information and payment history
• credit information
• order information

If you have a DrumStore account, we'll also process your personal data provided in connection with that account, including:

• account ID
• purchase history

4. Who has access to your personal data?
Your personal data, which is shared with external entities, is used only to provide you with the services listed above. It's received by companies that confirm your address, communication agencies that send order confirmations, warehouses and courier companies that deliver orders, payment processing companies to process payments, credit assessment agencies for identity verification and creditworthiness checks, and debt collection companies.

5. Your personal data will not be transferred to a third country.

6. On what legal basis do we process your personal data?
DrumStore must process your personal data in order to be able to provide services and deliver orders.
The legal basis for data processing is your voluntary consent.

7. How long will we keep your data?
We'll keep your data for as long as you remain an active customer.

8. You have the right to request access to personal data concerning you, as well as its rectification, erasure, or restriction of processing, or the right to object to processing, and the right to data portability.

9. Since the basis for data processing is your consent, we inform you that consent may be withdrawn at any time without affecting the lawfulness of processing carried out on the basis of consent before its withdrawal.

10. You have the right to lodge a complaint with the supervisory authority - the President of the Personal Data Protection Office.

11. Providing your data is voluntary. The consequence of not providing your personal data is the inability to fulfill the order.

NEWSLETTER/ DIRECT MARKETING

1. We, DrumStore Tomasz Stukan, are the administrator of your personal data

Company details:
Tomasz Stukan
ul. Szczecińska 38, 81-326 Gdynia
NIP 586-216-13-99
Regon 220161550

2. Why do we use your personal data?
We'll use your personal data to send you marketing offers and online courses - by email or SMS.

3. What personal data do we process?
We process the following personal data:

• contact details such as email address, phone number

4. Who has access to your personal data?
Data shared with external companies is used solely to provide the service mentioned above and enables marketing agencies and technical suppliers to distribute digital direct marketing materials.
We never transfer your personal data for marketing purposes, sell it, or exchange it with external entities outside DrumStore.

5. Your personal data will not be transferred to a third country.

6. On what legal basis do we process your personal data?
Your personal data is processed based on your voluntary consent, which you give to receiving direct marketing materials.

7. Right to withdraw consent:
You have the right to withdraw your consent to the processing of personal data and to receiving direct marketing materials at any time.
When you do so, DrumStore will no longer be able to send you any direct marketing offers or information previously sent based on your consent to data processing.

You may unsubscribe from receiving direct marketing materials in the following ways:

• by following the instructions included in each such email
• by contacting us via email: info@perkusje.eu.

8. How long do we keep your data?
We'll keep your data for direct marketing purposes until you withdraw your consent.*

9. You have the right to request access to personal data concerning you, as well as its rectification, erasure, or restriction of processing, or the right to object to processing, and the right to data portability.

10. Since the basis for data processing is your consent, we inform you that consent may be withdrawn at any time without affecting the lawfulness of processing carried out on the basis of consent before its withdrawal.

11. You have the right to lodge a complaint with the supervisory authority - the President of the Personal Data Protection Office.

12. Providing your data is voluntary. The consequence of not providing your personal data is the inability to fulfill the service.

DRUMSTORE ACCOUNT

1. We, DrumStore Tomasz Stukan, are the administrator of your personal data

Company details:
Tomasz Stukan
ul. Szczecińska 38, 81-326 Gdynia
NIP 586-216-13-99
Regon 220161550

2. Why do we use your personal data?
We'll use your personal data to create and maintain your account and to provide you with personalized services on the DrumStore website.
We'll give you access to your order history and order information and allow you to change account settings (including marketing preferences). We'll also give you an easy way to correct and update information such as contact details or payment information. Additionally, we'll enable you to save products in your cart.

3. What personal data do we collect?
We always process your email address and password, which you provide to us when creating an account at DrumStore.

4. We'll process the following data if you agree to share it:

• contact details such as first and last name, address, phone number

If you make a purchase, we'll process the following personal data:

• purchase history
• delivery information
• payment history

5. Who has access to your personal data?
Data shared with external companies is used solely to provide the services mentioned above.

6. On what legal basis do we process your personal data?
Your personal data is processed based on your voluntary consent, which you give when creating a DrumStore account.

7. Right to withdraw consent:
You may withdraw your consent to the processing of your personal data at any time. When you do so, your account will be closed and DrumStore will no longer be able to offer you the services mentioned above.

8. How long do we keep your data?
We'll keep your data for as long as your DrumStore account remains active.
You have the right to close your account at any time; if you do so, the account will be deleted and we'll consider you an inactive user. We'll retain your personal data if required by law or in the event of an unresolved dispute.
After closing your account, your data will be deleted.

9. You have the right to request access to personal data concerning you, as well as its rectification, erasure, or restriction of processing, or the right to object to processing, and the right to data portability.

10. Since the basis for data processing is your consent, we inform you that consent may be withdrawn at any time without affecting the lawfulness of processing carried out on the basis of consent before its withdrawal.

11. You have the right to lodge a complaint with the supervisory authority - the President of the Personal Data Protection Office.

12. Providing your data is voluntary. The consequence of not providing your personal data is the inability to fulfill the order.

COOKIE FILES

A cookie is a small text file that is saved on your computer's or mobile device's hard drive, and then retrieved from it during subsequent visits. If you use our services, we assume you agree to the use of cookies.

How do we use cookies?
We use persistent cookies to store information about your preferred starting page. We'll also use cookies to save your favorite products.
Session cookies are used, for example, when a user uses the product filtering function, and also to check whether they're logged in or have added a product to the cart.
We use both our own cookies and third-party cookies to collect statistics and user data in aggregated and individual form, as well as analytical tools to optimize our website and present offers relevant to the user.
Some third-party cookies are added by services that are available on our pages but are beyond our control. These cookies are added by social media services such as Twitter or Facebook and are related to the user's ability to share content on services whose icons are visible on the page.

Using the appropriate options in your browser, you can at any time:

• delete cookies
• block the use of cookies in the future

We use cookies for the purpose of:

• remembering information about your session
• statistical purposes
• marketing purposes
• providing store functionality

To learn how to manage cookies, including how to disable their handling in your browser, you can use your browser's help file. You can find information on this topic by pressing the F1 key in your browser.
If you don't disable the use of cookies in your browser settings, this means you consent to their use.