Returns, Exchanges, Complaints
Manufacturer's Warranty / Complaints
Before making a return, please contact us by email (through the contact section), a simple email is enough, we don't require any certificates or documents.
We provide a warranty on our gear, handled by the manufacturer or distributor.
If you discover factory defects in newly purchased gear, or such defects appear during the warranty period, please get in touch through the form in the Contact section. Once we receive your message we'll inform you of the next steps.
No worries, all reasonable complaints are accepted :).
The basis for any complaint is always a receipt or invoice.
Note: once a defect is detected, stop using the gear. Continued use may prevent a proper assessment and make it harder to process the warranty/complaint.
The customer is required to deliver the gear under complaint to the DrumStore location in Gdynia, either in person or by courier/post.
Returns within 365 days
If you're still not satisfied with the purchased item, you can return it within 365 days from the day you or a third party designated by you took possession of it, no reason needed!!
We fully understand that buying online carries some risk. You can't touch the gear or hear it played.
That's why we actually encourage returning or exchanging gear that doesn't quite suit you for something else.
Customer satisfaction and our good reputation matter more to us than the money.
It's important that the returned item is clean and undamaged.
There's nothing wrong with the customer using the gear during those 14 days, but it should be used the way you would when checking it out in a physical store. If you're returning the item after 15-365 days, it must be new and unopened, with original tags.
The basis for a return is of course a receipt or invoice, so please keep them safe and away from children :).
The refund of your payments, including delivery costs (except for any extra costs resulting from choosing a delivery method other than the cheapest standard option offered in our store) will be made promptly, and in any case no later than 14 days from the day we receive your statement of withdrawal from the sales agreement.
Returns of items purchased at the DrumStore physical shop /not through the online store/
Returns of items are possible within 2 weeks upon presenting proof of purchase.
However, the customer receives store credit equal to the value of the purchased gear in exchange; it's also possible to exchange the item for another product.
We don't refund cash.
The right to return an item does not apply when the customer reserves the item by phone/email and payment is made upon personal pickup by cash / card rather than by bank transfer. In such a case, only the right to exchange the item for another one applies. Such an order is treated as a reservation of the item rather than the conclusion of a sales agreement.
The customer can examine the item very thoroughly in the store and test it before buying. Therefore, a return in such a situation is not justified. We consider that in this case the customer can exchange the item for another one that matches their requirements. We're also very happy to advise on which item might best suit the customer's needs.